Director of Operations
Since attending West Chester University of PA and King’s College, Jessica Thomas has gained 20 years of business administration and operations management experience in both the corporate and nonprofit worlds. Drawing from personal involvement, Jess also has 10 years of experience as a volunteer Special Education Advocate for families navigating through the complicated world of public education and IEPs (Individualized Education Programs).
Jessica grew up in northeast Pennsylvania and relocated to Chattanooga, TN in 2004. She and her husband Ink have two children, Olivia (16) and Ian (13). Jess enjoys being a “Soccer Mom” and researching “real life haunted houses” in her free time.
Paralegal and Special Projects Coordinator
Susan graduated from Pennsylvania State University in 1998 with a B.S. in Chemistry with honors, and from Case Western Reserve School of Law summa cum laude in 2001, where she served as Managing Editor of the Law Review. She worked as an attorney in the Washington, D.C. office of Jones Day from 2001 to 2005. In 2005, she moved to Chattanooga for a slower pace of life and to stay home with her young son. She took a decade-long break from the workforce, raising her two children, renovating three houses, working for several volunteer organizations, and homeschooling her daughter. Susan joined ICS in late 2018 and is very excited to be part of the team.
In her free time she enjoys attending her children’s events, checking out new Chattanooga restaurants, reading, and spending time outside with her two dogs.