The ICS Team

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Courtney Bullard

Courtney Bullard

Founder of Institutional Compliance Solutions

Courtney has over ten years of experience representing institutions and organizations in matters involving sexual misconduct, including 8 years as a University system attorney. As in-house counsel, she served as a trusted advisor to the Chancellor, Vice Chancellors, Athletic Director, Director of Office and Equity and Diversity, Title IX Coordinator, Provost and other top level administrators on all legal matters affecting the institution. Her breadth of knowledge and familiarity with the unique aspects of a college campus provide a distinctive approach to partnering with institutions and school districts to assist with their legal needs. She excels in advising clients on all aspects of institutional compliance, including Title IX of the Education Amendments of 1972 and the Violence Against Women Act Reauthorization amendments to the Jeanne Clery Act, and specializes in providing legal advice to institutions during sexual misconduct, stalking and relationship violence investigations. Courtney regularly provides Title IX and Clery training to organizations, attorneys, institutions and school districts, serves as an external investigator into allegations of sexual misconduct, and provides expert witness testimony on matters dealing with institutional response to allegations of sexual misconduct, bullying and hazing in litigation.

Courtney is the host of The Law & Higher Ed Podcast and is nationally recognized for her contributions to news media, including the Chronicle of Higher Education, Inside Higher Ed, and VICE news on HBO. Courtney is the creator of Title IX University, an on-line digital platform that provides Title IX training.

Courtney received her undergraduate degree from Indiana University in 1998. She graduated from the University of Memphis School of Law in 2001, where she served on the law review as a Comments Editor. Prior to serving as Associate General Counsel for the University of Tennessee, she worked for Baker, Donelson, Bearman & Caldwell and Husch & Eppenberger. Courtney also teaches Business Law as an Adjunct Professor for the University of Tennessee, Chattanooga, and Southern New Hampshire University. Courtney is a member of NACUA and Workplace Investigations Group and is recognized as Lawyer of Distinction in Higher Education.

Courtney has two girls, Charlotte (9) and Campbell (13), and two bonus children, Austin (17) and Tyler (14). In her free time, you will find her with her husband, Todd, cheering on their children in all of their events and activities.

Betsy Smith

Betsy Smith

Senior Investigator and Consultant

Betsy brings a unique skill set to the ICS team, having served as both a student affairs professional and an assistant district attorney. Most recently, she worked for five years as a Director of Student Conduct and Deputy Title IX Coordinator at a large state institution where she conducted and oversaw over 2,000 Title IX and other campus investigations a year. The combination of Betsy’s familiarity with campus life, Title IX, and her background as prosecutor provides for a distinct, trauma informed, approach to her investigations. Betsy also specializes in using and presenting data to inform an institution’s prevention and response efforts in addressing sexual misconduct.
Betsy earned her B.A. in Political Science and Sociology, in 2006, from the University of Tennessee, Knoxville, where she was a member of the Lady Vols Swim Team. She graduated from the University of Tennessee College of Law in 2009. She served as an Assistant District Attorney from 2009-2014 and worked at the University of Tennessee, Knoxville from 2014-2019.
Betsy and her husband, Jared have one son, Brogen (6). In her free time, Betsy can be found coaching local high school and middle school swim teams and chauffeuring her son to all his sports practices.

Celeste Bradley

Celeste Bradley

Senior Investigator, Consultant and Trainer

Celeste has been a labor and employment lawyer for almost two decades, serving as Associate General Counsel at BlueCross BlueShield over their labor and employment division (with over 6,000 employees in offices across Tennessee) and in-house employment counsel for a large trucking company and parking services company. Celeste adds a new dimension to our team, providing diversity training and programming, Title VI, Title VII and other Human Resource Professional training and workplace investigations for the private sector and education institutions. Serving as in-house counsel provided Celeste with valuable experience in the importance of providing efficient and thorough assistance while presenting the information with an understanding of the business needs. She is successful in partnering with companies to develop strategies for success while remaining compliant with applicable laws and regulations. Additionally, she provides union negotiation support from the election process to finalizing the collective bargaining agreement. She also has experience in drafting and implementing pandemic plans and building Crisis Response Team and plans.

Celeste attended the University of Memphis and obtained her Bachelor of Arts in English in 1999. She then attended the University of Tennessee School of Law, graduating in 2003. While in law school, Celeste was President of the Black Law Students Association, received the Dean’s Excellence Award and was selected for the Fredrick Douglas Moot Court team. She moved to Chattanooga in 2003 to begin her career with Shumaker, Witt, Gaither and Whitaker followed by Baker Donelson where she practiced employment law and defense litigation. Celeste served as Associate General Counsel for BlueCross BlueShield of Tennessee for thirteen years.

Celeste is married to Drew Bradley and has two sons, Austin (9) and Spencer (12) along with two four-legged daughters, Zoe (a 14 year old Havanese) and Rosie (a 6 month Goldendoodle). She enjoys traveling with her family and being a soccer mom.

Susan Eastman

Susan Eastman

Executive Assistant and Membership Coordinator

Susan graduated from Pennsylvania State University in 1998 with a B.S. in Chemistry with honors, and from Case Western Reserve School of Law summa cum laude in 2001, where she served as Managing Editor of the Law Review. She worked as an attorney in the Washington, D.C. office of Jones Day from 2001 to 2005. In 2005, she moved to Chattanooga for a slower pace of life and to stay home with her young son. She took a decade-long break from the workforce, raising her two children, renovating three houses, working for several volunteer organizations, and homeschooling her daughter. Susan joined ICS in late 2018 and is very excited to be part of the team.

In her free time she enjoys attending her children’s events, checking out new Chattanooga restaurants, reading, and spending time outside with her two dogs.

Traci Couch

Traci Couch

Marketing Consultant

Traci Couch is owner of Viking Marketing, a boutique marketing agency that specializes in offering small businesses the opportunity to have an in-house marketing department without the high cost. Traci graduated from Florida State University 1993 with a B.S. in Education and worked as a teacher for 10 years before to shifting gears to a career in sales and marketing.

As the marketing consultant for ICS, Traci is in charge of helping further define our brand and market our firm. Tweets, and Insta stories, texting late night ideas and ad campaigns are all part of a typical day in the marketing world and Traci loves every minute of it.

In her free time, Traci likes to run an occasional half marathon, play with new software programs, and can often be caught in her #MomTaxi, kids in the back, on the way to piano, soccer, swim, or church.