About ICS

About ICS

Institutional Compliance Solutions, LLC

ICS is dedicated to providing support for schools, districts, and institutions in creating safe and healthy learning and working environments while navigating the challenges of compliance with Title IX and equity laws and regulations. Emphasizing training and community engagement in areas like Title IX, gender equity, workplace safety, civil rights, Clery Act, FERPA, hazing, and sexual misconduct, ICS strives to equip Title IX and equity administrators with the necessary knowledge and tools for success. We aim to help organizations establish not only regulatory compliance but also foster positive cultures and enduring impact in the educational setting and beyond.

ICS Mission Statement

Mission: To provide the best care and support for our clients, Community Partners, employees, contractors, collaborators, vendors, and all others who encounter our company.

Values: We celebrate the qualities that make each person unique. We value and respect all. We believe in the power of education and sharing information. We lead with transparency and kindness.

3 Core Values:

  • Community
  • Education
  • Support

Goal: To assist schools, districts, and institutions in providing a safe and healthy learning and working environment for students, faculty, and staff.

We are proud to announce that Institutional Compliance Solutions, LLC is officially certified as a Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC), the nation’s largest third-party certifier of businesses owned and operated by women.

WBENC Certified Enterprise

Meet The Team

Leadership Team

Courtney Bullard

Courtney Bullard

Founder & Owner of ICS

Courtney has over ten years of experience representing institutions and organizations in matters involving sexual misconduct, including 8 years as a University system attorney. As in-house counsel, she served as a trusted advisor to the Chancellor, Vice Chancellors, Athletic Director, Director of Office and Equity and Diversity, Title IX Coordinator, Provost and other top level administrators on all legal matters affecting the institution. Her breadth of knowledge and familiarity with the unique aspects of a college campus provide a distinctive approach to partnering with institutions and school districts to assist with their legal needs. She excels in advising clients on all aspects of institutional compliance, including Title IX of the Education Amendments of 1972 and the Violence Against Women Act Reauthorization amendments to the Jeanne Clery Act, and specializes in providing legal advice to institutions during sexual misconduct, stalking and relationship violence investigations. Courtney regularly provides Title IX and Clery training to organizations, attorneys, institutions and school districts, serves as an external investigator into allegations of sexual misconduct, and provides expert witness testimony on matters dealing with institutional response to allegations of sexual misconduct, bullying and hazing in litigation.

Courtney is the host of The Law & Higher Ed Podcast and is nationally recognized for her contributions to news media, including the Chronicle of Higher Education, Inside Higher Ed, and VICE news on HBO. Courtney is the creator of Title IX University, an on-line digital platform that provides Title IX training.

Courtney received her undergraduate degree from Indiana University in 1998. She graduated from the University of Memphis School of Law in 2001, where she served on the law review as a Comments Editor. Prior to serving as Associate General Counsel for the University of Tennessee, she worked for Baker, Donelson, Bearman & Caldwell and Husch & Eppenberger. Courtney also teaches Business Law as an Adjunct Professor for the University of Tennessee, Chattanooga, and Southern New Hampshire University. Courtney is a member of NACUA and Workplace Investigations Group and is recognized as Lawyer of Distinction in Higher Education.

Courtney has two girls, Campbell (17) and Charlotte (13), and two bonus children, Tyler (18) and Austin (21). In her free time, you will find her with her husband, Todd, cheering on their children in all of their events and activities.

Licensed in TN

Betsy Smith

Betsy Smith

Director of Title IX Services

Betsy brings a unique skill set to the ICS team, having served as both a student affairs professional and an assistant district attorney. Most recently, she worked for five years as a Director of Student Conduct and Deputy Title IX Coordinator at a large state institution where she conducted and oversaw over 2,000 Title IX and other campus investigations a year. The combination of Betsy’s familiarity with campus life, Title IX, and her background as prosecutor provides for a distinct, trauma informed, approach to her investigations. Betsy also specializes in using and presenting data to inform an institution’s prevention and response efforts in addressing sexual misconduct.

Betsy earned her B.A. in Political Science and Sociology, in 2006, from the University of Tennessee, Knoxville, where she was a member of the Lady Vols Swim Team. She graduated from the University of Tennessee College of Law in 2009. She served as an Assistant District Attorney from 2009-2014 and worked at the University of Tennessee, Knoxville from 2014-2019.

Betsy and her husband, Jared have one son, Brogen (11). In her free time, Betsy can be found coaching local high school and middle school swim teams and chauffeuring her son to all his sports practices.

Licensed in TN

Celeste Bradley

Celeste Bradley

Director of EEO Services

Celeste has been a labor and employment lawyer for almost two decades, serving as Associate General Counsel at BlueCross BlueShield over their labor and employment division (with over 6,000 employees in offices across Tennessee) and in-house employment counsel for a large trucking company and parking services company. Celeste adds a new dimension to our team, providing diversity training and programming, Title VI, Title VII and other Human Resource Professional training and workplace investigations for the private sector and education institutions. Serving as in-house counsel provided Celeste with valuable experience in the importance of providing efficient and thorough assistance while presenting the information with an understanding of the business needs. She is successful in partnering with companies to develop strategies for success while remaining compliant with applicable laws and regulations. Additionally, she provides union negotiation support from the election process to finalizing the collective bargaining agreement. She also has experience in drafting and implementing pandemic plans and building Crisis Response Team and plans.

Celeste attended the University of Memphis and obtained her Bachelor of Arts in English in 1999. She then attended the University of Tennessee School of Law, graduating in 2003. While in law school, Celeste was President of the Black Law Students Association, received the Dean’s Excellence Award and was selected for the Fredrick Douglas Moot Court team. She moved to Chattanooga in 2003 to begin her career with Shumaker, Witt, Gaither and Whitaker followed by Baker Donelson where she practiced employment law and defense litigation. Celeste served as Associate General Counsel for BlueCross BlueShield of Tennessee for thirteen years.

Celeste is married to Drew Bradley and has two sons, Austin (12) and Spencer (16) along with a four-legged daughter, Rosie a Goldendoodle. She enjoys traveling with her family and being a soccer mom.

Licensed in TN

Title IX & Equity Specialist / Attorneys

Amy Buck

Amy Buck

Title IX & Equity Specialist / Attorney

Amy has practiced law for over ten years and has a background in higher education, having served as an acting director of admissions and as a college professor. Since her admission to the bar, Amy has worked in private practice, handling cases ranging from employment and corporate law to personal injury and domestic matters. Most recently, Amy has served as the staff attorney for a local court, where she was responsible for conducting legal research, drafting proposals and orders, compiling data, writing policies, and establishing procedures compliant with law and regulations. In her continuing role as an adjunct college professor, Amy has developed curriculums, served as a department coordinator, and taught courses specific to law and business. Amy brings a unique perspective to the team, having served in various roles at faith-based institutions.

Amy earned her B.S. in Interpersonal and Organizational Communication from Toccoa Falls College in 2004, where she was very involved in campus life, including serving as a resident assistant and traveling with a college choral team. In 2011, Amy graduated from Liberty University School of Law, where she served on the school’s Client Counseling Team and worked in the School of Law Library.

Amy and her husband, Andy, have two boys, Asher (9) and Adam (6). When she is free, Amy loves to spend time at home with her family, decorate her home, read, and binge-watch true crime docuseries.

Licensed in GA

Michaela Bland

Michaela Bland

Title IX & Equity Specialist / Attorney

Michaela comes to the ICS team from being a civil litigator with significant experience in education law, nonprofit law, and business litigation. She brings a unique perspective to the team, having overseen Title IX compliance and investigations for K-12 schools. She is also the recipient of the prestigious Skadden Fellowship, a two-year program to practice public interest law on a full-time basis, during which time she focused on matters related to education law, specifically the school-to-prison pipeline and special education, and legislation. The combination of Michaela’s experience with K-12 schools and her knowledge of special education allows her to navigate the nuances of complex federal and state laws, while advising clients in a clear and concise manner.

Michaela earned her Bachelor of Arts in Psychology from Ithaca College in 2016, where she was part of several dance groups and was the Assistant Director of Dance at the Trumansburg Conservatory of Fine Arts. She then attended Roger Williams University School of Law, graduating in 2019. While in law school, Michaela was a member of the Law Review and Moot Court, as well as the Event Coordinator for the Association for Public Interest.

Michaela lives with her partner Chris and enjoys cooking, dancing, and spending time on the water.

Licensed in RI and MA

Lindsay Hatzis

Lindsay Hatzis

Title IX & Equity Specialist / Attorney

Prior to finding her way into higher education, Lindsay spent nearly a decade as an assistant state’s attorney practicing both criminal and civil law at the local, state, and federal level. In addition to prosecuting criminal offenses, Lindsay also represented county officials and employees in civil rights and employment matters. Lindsay then began her career in education at a public university in Illinois where she investigated Title IX, Title VII, and Title VI allegations. Most recently, Lindsay served as the university’s Director of Investigations and Clery Compliance, and as a Deputy Title IX Coordinator. In this role, Lindsay served as chief investigator and oversaw all Title IX and civil rights investigations. She also coordinated the university’s compliance with the Clery Act.

Lindsay previously served as president of a local bar association and was the editor in chief to the association’s legal publication. She has authored over 20 articles and spoken on various legal topics.

Lindsay earned her Bachelor of Arts in Criminal Justice from the University of Illinois at Chicago in 2006. She then attended law school at Northern Illinois University College of Law, graduating in 2009. While in law school, Lindsay was a member of the Law Review and Mock Trial. She was also vice-president of the Women’s Law Caucus and a research assistant to a law professor. Lindsay received her Master of Public Administration from Northern Illinois University in 2020, with a specialization in Public Service Law and Management.

Lindsay and her husband, Dimitrios, enjoy traveling, attending live theater, and spending time with their family and friends.

Licensed in IL

Brittany Gates

Brittany Gates

Title IX & Equity Specialist

Brittany has worked in various capacities in the higher education field for the past ten years prior to joining the ICS team. Most recently, Brittany served for three years as the Title IX Coordinator and Director of Student Care at a small private university. In these roles, Brittany focused on developing new systems to increase communication and transparency about Title IX and mental health on campus to enhance trust and safety among the campus community members through training, programming, and conversations. Brittany continues to serve as a part-time college instructor teaching a crisis intervention curriculum that includes education on sexual harassment prevention and response. Prior to her work in Title IX, Brittany served as the Assistant Director of the on-campus Counseling Center and an on-campus clinical mental health provider for seven years. Brittany obtained her professional counseling license in 2014 and practiced as a licensed professional counselor with mental health service provider designation (LPC-MHSP) in the state of Tennessee until 2021 when she retired her license in good standing to pursue work in Title IX. She also has experience working in the community mental health setting and has worked in local juvenile court settings with youth and adolescents needing ongoing support. Her combination of on-the-ground Title IX experience paired with her clinical mental health training lends to her trauma-informed and person-centered approach to this work. Additionally, Brittany brings direct experience in working with faith-based institutions.

Brittany earned her Bachelor of Arts in Psychology from Lee University in 2009, where she was a student-athlete on the softball team. She earned her Master of Science in Mental Health Counseling in 2011 with internship and work experiences during graduate school focused on a youth and adolescent demographic including working part-time at an elementary school.

Brittany and her husband, Chris, have two kids, Bryson (10) and Brooklyn (7). Most of her free time is spent shuttling her kids and their friends around to various sporting events. She coaches softball in the local rec league, loves a good board game, and always has room for dessert.

Erica D'Agostino

Erica D’Agostino

Title IX & Equity Specialist

Prior to joining the team at ICS, Erica worked for over 20 years in the field of education, sharing her time between K-12 and higher education. She began her career as a school psychologist working for a large NJ school district. Eventually Erica transitioned into higher education, directing a student support office and later serving as dean of advising for a prominent liberal arts college. During this time, in addition to her key duties as dean, Erica also began her work in the area of Title IX as an advisor and doing appellate work. After 12 years in higher education, Erica was ready to return to her roots in K-12 and took on the role of assistant head of school at a small independent school in PA. In this role, Erica was responsible for a wide array of student-facing services and worked as part of a team honing the school’s bias response protocols. Most recently, Erica served several universities as a Civil Rights investigator, advisor, and interim director of accessibility services, where she enjoyed her direct work with students and community partners.

Erica earned her Bachelor of Arts in Psychology and Art from Lafayette College in 1991. She then went on to Seton Hall University where she earned a Master of Arts in Counseling, Educational Specialist Degree in School Psychology, and a Doctor of Education in Educational Leadership, Management, and Policy.

Erica has two daughters who attend college in Louisiana. When she is not at work you will find Erica and her partner, Don, near the water in Florida, New Jersey, and Belize; she and her family enjoy boating, swimming, fishing, crabbing, and diving. She also enjoys reading a good psychological thriller while cuddled up with her English Bulldog, Venice.

Tawny Alonzo

Tawny Alonzo

Title IX & Equity Specialist

Tawny Alonzo has blended careers in law enforcement and higher education to address issues of sexual misconduct in education programs. As a police officer in the Dallas area, Tawny took an interest in working with victims of sexual assault, child abuse, and domestic violence. She immersed herself in trainings on trauma-informed interviewing, violence against women and children, as well as community approaches to prevention.

Her experiences in law enforcement, along with her educational background in higher education administration, led her to a career in Title IX. She has served in various Title IX roles at large public and private institutions, as well as in the role of Director of Violence Prevention. Her areas of expertise include conducting compliant investigations, creating dynamic student and employee trainings, and building holistic campus violence prevention programs. She has also been responsible for the creation of comprehensive Title IX training programs for K-12 and postsecondary institutions, planning and implementation of regional and national trainings and conferences, consultation on special topics such as campus police training, violence prevention education, advocacy, LGBTQ+ issues, bystander intervention, and athletics.

Tawny earned two degrees from Texas A&M University, a Bachelor of Science in Education in 2004 and a Master of Science in Student Affairs Administration in Higher Education in 2006.

Tawny and her wife, Calli, have two daughters, Tatum (15) and Rylee (14), and one son, Tanner (12). In her free time, Tawny enjoys time with her family and two dachshunds (Tucker and Oakley), traveling, as well as playing and watching sports.

Client Support

Jessica Thomas

Jessica Thomas

Director of Operations

Since attending West Chester University of PA and King’s College, Jessica Thomas has gained 20 years of business administration and operations management experience in both the corporate and nonprofit worlds. Drawing from personal involvement, Jess also has 10 years of experience as a volunteer Special Education Advocate for families navigating through the complicated world of public education and IEPs (Individualized Education Programs).

Jessica grew up in northeast Pennsylvania and relocated to Chattanooga, TN in 2004. She and her husband Ink have two children, Olivia (17) and Ian (14). Jess enjoys being a “Soccer Mom” and researching “real life haunted houses” in her free time.

Susan Eastman

Susan Eastman

Paralegal and Special Projects Coordinator

Susan graduated from Pennsylvania State University in 1998 with a B.S. in Chemistry with honors, and from Case Western Reserve School of Law summa cum laude in 2001, where she served as Managing Editor of the Law Review. She worked as an attorney in the Washington, D.C. office of Jones Day from 2001 to 2005. In 2005, she moved to Chattanooga for a slower pace of life and to stay home with her young son. She took a decade-long break from the workforce, raising her two children, renovating three houses, working for several volunteer organizations, and homeschooling her daughter. Susan joined ICS in late 2018 and is very excited to be part of the team.

In her free time, she enjoys spending time with her husband and children Owen (19) and Fiona (16), checking out new Chattanooga restaurants, reading, and spending time outside with her two dogs.

Jared Smith

Jared Smith

Customer Relationship Specialist

Jared has served in public schools for nearly two decades in both Georgia and Tennessee. He spent his first years in education teaching at the high school level, followed by over 10 years in an administrative role. Through his tenure as a middle school assistant principal and an elementary principal, Jared served as both a building-level Title IX coordinator and Section 504 coordinator.

Jared completed his bachelor’s degree in History at Mercer University, followed by a master’s degree in education from the University of Georgia. He also earned a master’s degree and specialist degree in educational leadership from the University of Tennessee, Knoxville. He is a graduate of the University of Tennessee’s Leadership Academy for school leaders. Jared and his wife, Betsy, have one son, Brogen (11). When he’s not helping to coach one of his son’s various travel sports teams, he can be found playing catch in the yard or shooting hoops in the driveway.

Business Development Team

Christopher Simmons

Director of Business Development

Chris has nearly 2 decades of experience in the K-12 education space as a teacher, administrator, and education consultant. The last decade Chris has focused on business development helping school districts and higher education institutions reach compliance and improve graduation rates.

Chris played college tennis at Towson University, received his MBA from the University of Florida, and Ph. D. from Florida Atlantic University in Educational Leadership. Outside of work, he enjoys skiing, cycling, and playing tennis.

Jim Kelly

Business Development

Jim has been in the SaaS space for over 23 years, with the last 12 in Education Technology. During this time he has developed and deployed solution platforms for some of the largest school districts in the country. Jim has a passion for assisting the underserved student populations, specifically Special Education.

Jim resides in the Northern Neck area of Virginia with his wife Amy and 4 children (14-20). When not coaching youth baseball, basketball, and football he can be found on the various ponds and rivers surrounding his home casting a line.

Additional Client Support

Erika Carmichael

Senior Account Manager

With decades of collective experience and expertise, Moyer & Company provides a team of accounting and tax professionals providing bookkeeping, tax, accounting, and business advisory services. As ICS’ dedicated Senior Account Manager, Erika Carmichael handles all operational accounting needs, including accounts receivable, accounts payable, and payroll.

Erika resides in Reno, NV, with her husband. In her spare time, she loves all things wine, cooking, and exploring the world of behavioral health.